About Us

Ideal is the Bay Area’s emergency response building recovery provider, delivering innovative restoration and recovery solutions developed specifically for the unique needs of the healthcare industry. With fully cross-trained technicians stationed on both sides of the bay, Ideal is able to quickly respond to and resolve any kind of disaster or environmental hazard.

Ideal is focused on helping your organization quickly and effectively resolve issues and ensure the health and safety of your facility occupants while minimizing costs, risks, and business impact. Our portfolio of services includes SARS-CoV2 disinfection, area stabilization, and ICRA containment, water, fire, and smoke damage restoration; lead and asbestos abatement; mold remediation; infection prevention, and decontamination services.

With 50 years of experience in emergency services, the team at Ideal is prepared and standing by to safely get your healthcare facility up and running with minimal disruption to your patients and staff.

Jacyln Carpenter

Chief Executive Officer

As the company’s Owner and Chief Executive, Jaclyn oversees all aspects of Ideal’s operations and growth. She joined Ideal in 2006, working in a range of field and operations roles to gain hands-on experience in all aspects of the business.

Today, she leads with that insight to address customer needs, drive innovation, and shape the company’s future. Jaclyn is an established expert in emergency restoration and environmental services, holding advanced certifications from the Restoration Industry Association (RIA) and extensive training in hazardous materials handling.  

Chris Goetz

Chief Operating Officer

Before joining the Ideal team in 2021, Chris worked at Galileo Learning for over 13 years, during the last 7 of which he oversaw all company operations and led a national expansion as COO. He previously worked SCORE! Educational Centers where he was a Regional Manager. Chris is passionate about cultivating high-performing work environments by inspiring, coaching, and supporting his teams to grow. Chris cares deeply about providing the highest quality outcomes for clients and leads his teams to deliver outstanding service. He’s thrilled to join the Ideal team where he will bring his leadership and management expertise to support Ideal’s next stage of growth.

Rob Meyers

Operations Manager

Joining Ideal in 2020, and utilizing over 30 years of construction and mitigation experience, Rob is in charge of labor, productivity, safety measures, and quality control to successfully deliver the ideal client experience.

Rob’s industry-related certifications include Asbestos and Lead worker and supervisor’s licenses; Asbestos Building Inspector (AHERA accreditation); Commercial Mold Inspector; Mold Remediation Specialist; Commercial Drying Specialist; Certified Building Science Thermographer; Bloodborne Pathogen Remediation Specialist; Fire/Smoke/Odor Remediation Specialist; Infection Control Risk Assessment & Remediation Supervisor.

Dan Richards

Sales and Marketing Manager

Joining Ideal in 2009, Dan has been the lead Business Development, Marketing, and Sales Manager to the Chief Executive Officer. As the head of Sales and Marketing, Dan manages all sales and marketing operations, including client concierge activities and support, business compliance, strategic sales planning, and analysis. Dan is also an active member of Vistage, a national executive peer-to-peer advisory network.

As a 4th Generation San Franciscan, he is passionate about helping his community by serving as the Associate Board Member of Rebuilding Together. San Francisco, whose mission is to provide safe homes and communities for everyone.

Maria Valencia

HR Manager

Joining Ideal in 2012, Maria excelled from HR Coordinator, Generalist and today HR Manager, with the assistant of Ideal’s University and development program. Maria works to help Ideal connect, develop, and care for its employees and to help those employees do the best work of their lives. Her teams oversee a broad range of functions including talent development and Ideal University, recruiting, employee relations and experience, business partnership, benefits, compensation, and inclusion and diversity.

Erica Joy, MBA

Sr. Accounting Manager

Joining Ideal in 2019, Erica oversees the accounting, business support, financial operations, planning and analysis, treasury, real estate, internal audit, and tax functions at Ideal. Also, Erica spearheads Ideal’s Technology Division which includes creating automation and integration programs to transform from paper to digital to ensure that Ideal’s clients have an ideal experience.